Effective Date: 15 May 2026
Welcome to Onyx International Services (“Company”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, WhatsApp chatbot services, visa consultancy services, travel assistance services, and related platforms.
This Privacy Policy applies to:
Website: Onyx Pakistan
WhatsApp communication channels
Online consultation services
Visa and travel-related support services
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Full name
Phone number
Email address
Passport details
National ID information
Travel history
Visa-related documents
Billing and payment information
Country of residence
Communication Information
When you communicate with us through WhatsApp, website forms, email, or chatbot systems, we may collect:
Messages
Uploaded files
Inquiry details
Support requests
Chat history
Technical Information
We may automatically collect:
IP address
Browser type
Device information
Operating system
Website usage data
Cookies and analytics data
2. How We Use Your Information
We use your information to:
Provide visa consultancy services
Process travel-related requests
Respond to inquiries and customer support requests
Operate our WhatsApp chatbot system
Improve our services and website
Send updates regarding applications or bookings
Maintain security and fraud prevention
Comply with legal obligations
3. WhatsApp and Meta Platform Usage
Our services may use the WhatsApp Business Platform and services provided by Meta.
By communicating with us through WhatsApp, you acknowledge that:
Your messages may be processed through Meta platforms
Automated chatbot responses may be used
Conversation data may be temporarily stored for customer support and service improvement purposes
We do not sell your personal conversations to third parties.
4. Sharing of Information
We may share information with:
Government authorities for visa processing
Airlines, hotels, embassies, and travel partners
Payment processors
IT and hosting providers
Legal or regulatory authorities when required by law
We do not sell personal data to advertisers or unrelated third parties.
5. Data Retention
We retain personal information only as long as necessary for:
Visa processing
Travel arrangements
Legal compliance
Business operations
Customer support
After the retention period, information may be securely deleted or anonymized.
6. Data Security
We implement reasonable administrative, technical, and organizational security measures to protect your information against:
Unauthorized access
Loss
Misuse
Disclosure
Alteration
However, no internet-based system can be guaranteed as 100% secure.
7. Cookies and Analytics
Our website may use cookies and analytics tools to:
Improve website functionality
Analyze visitor traffic
Enhance user experience
You may disable cookies through your browser settings.
8. Third-Party Services
Our website and services may integrate with third-party platforms including:
WhatsApp
Meta/Facebook
Payment gateways
Hosting providers
Analytics providers
We are not responsible for the privacy practices of third-party services.
9. User Rights
Depending on applicable laws, users may have the right to:
Access personal information
Request correction of inaccurate data
Request deletion of data
Withdraw consent
Request limitation of processing
Requests can be submitted through our contact information below.
10. Children’s Privacy
Our services are not intended for children under the age of 13.
We do not knowingly collect personal information from children without parental consent.
11. International Data Transfers
Your information may be processed or stored in countries outside your jurisdiction where our service providers operate.
By using our services, you consent to such transfers where legally permitted.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised effective date.
13. Contact Information
Onyx International Services
Website: Onyx Pakistan
Email: info@onyxpakistan.net
WhatsApp Support: Available through our official website
14. Data Deletion Requests
Users may request deletion of their personal data by contacting us through:
Email support
Website contact form
Official WhatsApp support channel
We will process valid deletion requests in accordance with applicable laws and platform policies.
15. Consent
By using our website, chatbot, WhatsApp communication channels, or related services, you consent to this Privacy Policy and the collection and use of information as described herein.