By accessing or using our website and Terms and Conditions, making inquiries, purchasing our products or services, you (“you”, “your”, “customer” or “client”) agree to be bound by these Terms & Conditions (“Terms”). If you do not accept these Terms, you must not access or use our website or engage our services.
Definitions
- Website means the website at any other online platforms operated by Onyx Pakistan.
- Services means any service we provide including but not limited to visa file assistance, hotel bookings, airline tickets, pick & drop, tour packages, Umrah services, and any other travel-related service described on our website.
- Products means any goods we sell through our online shop or as part of our services.
- Order means your request to purchase a Product or engage a Service, which we accept.
- Payment means the payment you provide to Onyx Pakistan through acceptable payment methods.
Eligibility & Account Information
- You confirm you are at least 18 years old or have the legal consent of your parent or legal guardian to use our Website and engage our Services or purchase Products.
- You must provide accurate, complete and up-to-date information when you create an account, place an Order or otherwise use our Website or Services. You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.
Orders, Services & Products
- All Orders placed through our Website are subject to acceptance by Onyx Pakistan. We reserve the right to refuse or cancel any Order at our discretion and will inform you of any cancellation.
- The description of Services and Products on the Website is for general information only. We endeavour to be accurate, but we do not warrant that Product descriptions or Service details are error-free, complete or updated.
- For Services, any delivery timeline or milestone given is an estimate only and may change based on third-party availability, regulatory approvals, visa processing delays, or other circumstances beyond our control.
- For Products, we will deliver selected Products to the delivery address you specify, in accordance with the delivery terms published on the Website (if any). You are responsible for any import duties, taxes or other charges applicable in your location.
Payment Terms
- Payment must be made in full at the time of placing your Order or engaging a Service, unless otherwise specified.
- By providing your payment card or other payment method, you authorize us to charge the full amount of the transaction, including any applicable taxes or fees.
- You represent and warrant that you have the legal right to use the payment method that you use to place the Order.
- If you provide incorrect or incomplete payment details, you remain responsible for the payment of the Order.
Non-Refundable & Cancellation Policy
- Unless explicitly stated otherwise, all payments made for Services or Products are final and non-refundable. This includes cancellations, non-usage of Services, dissatisfaction, delays outside our control, or any reason whatsoever.
- If you cancel a Service after it has been confirmed, we are not obligated to provide a refund or credit.
- In exceptional cases where a refund may be given (for example, due to our default or mutual agreement), we reserve the right to apply an administrative fee or deduct costs incurred.
- You may be liable for chargeback fees, bank fees, or penalties if you dispute a transaction without valid cause.
Chargebacks, Disputes & Fees
- If you initiate a chargeback, reversal, or dispute with your bank or payment provider without giving us a reasonable opportunity to resolve your issue, we reserve the right to contest the chargeback and provide relevant documentation to the bank/payment provider.
- In such a case you may remain liable for the Order amount, plus any fees or costs (including administrative or legal costs) which we incur as a result of the dispute.
Limitation of Liability
- To the fullest extent permitted by applicable law, our liability to you in connection with your Order, Service or access/use of the Website, whether in contract, tort (including negligence) or otherwise, is limited to the amount you paid us for the specific Product or Service.
- We will not be liable for any indirect, incidental, special, consequential or punitive damages whatsoever (including loss of business, revenue, profits, data, goodwill or use) arising out of or in connection with your use of the Website, our Services, Products, or your failure to comply with these Terms.
- Nothing in these Terms excludes or limits liability that cannot be excluded or limited by applicable law (for example, liability for death or personal injury resulting from our negligence).
Governing Law & Jurisdiction
- These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan and/or the United Arab Emirates (UAE) as applicable, to the extent legally permitted.
- You agree that any dispute, controversy or claim arising out of or relating to these Terms, our Services, Products, or your use of the Website shall be submitted to the exclusive jurisdiction of the courts of the Emirates in UAE (or in Pakistan, if applicable) — subject to mandatory local laws.
Intellectual Property
- All content on the Website (including text, graphics, logos, images, videos, software, icons, designs) is the property of Onyx Pakistan, or its licensors, and is protected by applicable copyright, trademark, and other intellectual property laws.
- You may view, download or print materials from the Website for your personal, non-commercial use only, provided you retain all copyright and other proprietary notices. Any other use (copying, distribution, modification, creation of derivative works, public display) requires our prior written consent.
User Conduct & Restrictions
You agree not to:
- Use the Website or Services for any illegal or unauthorized purpose;
- Violate any applicable law or regulation;
- Interfere with or disrupt the Website, servers or networks connected to the services;
- Upload or transmit viruses or malicious code;
- Impersonate any person or entity or misrepresent your association with someone;
- Use automated systems (bots, scrapers) to access or monitor the Website without our consent;
- Upload or post content that is defamatory, obscene, infringing, or in violation of any third-party rights.
Changes to the Website or Terms
- We reserve the right to modify, suspend or discontinue all or part of the Website, Services or Products at any time, without notice.
- We may revise these Terms from time to time. The new version will be effective on the date we post it on the Website. Your continued use of the Website or Services after the posting of revised Terms constitutes your acceptance of them.
Privacy & Data Protection
- Our collection, use and disclosure of your personal data is governed by our Privacy Policy [link to policy]. By using the Website and placing an Order, you consent to our processing of your personal data in accordance with that Privacy Policy.
- You agree to keep your account information secure and promptly notify us of any unauthorized use of your account.
Refunds or Credits (Special Circumstances)
- In the event of our material breach of these Terms, or if required by applicable law, we may issue a refund, partial refund or credit at our discretion.
- If you believe you have a claim for refund, cancellation or adjustment, you must provide written notice to us at info@onyxpakistan.net within [30] days of the date the Service or Product was delivered or should have been delivered, failing which you waive any claim.
Force Majeure
- We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labour strikes, pandemics, governmental actions, visa or travel restrictions, or failure of telecommunications or power infrastructure.
Severability
- If any provision of these Terms is held to be invalid, illegal or unenforceable under applicable law, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. The remaining provisions shall remain in full force and effect.
Entire Agreement
- These Terms, together with our Privacy Policy (and any other documents expressly incorporated by reference), constitute the entire agreement between you and Onyx Pakistan in relation to your use of the Website, and your purchase of Products or engagement of Services, and supersede all prior or contemporaneous communications and proposals (whether oral or written) between you and us.
Contact Information
If you have any questions regarding these Terms, you may contact us at:
- Email: info@onyxpakistan.net
- Address: Office 1, 3rd Floor, Al Hafeez View, Sir Syed Road, Gulberg III, Lahore
- Phone: +92 423 5774690, +92 333 3939646
By proceeding with using our Website, placing an Order or engaging any Service, you acknowledge that you have read, understood and agreed to these Terms & Conditions.